(800) 287-4493

常见问题

What do I do if my units are covered in dirt and I can’t see the damages?

If units are Snow/Ice/Dirt/Pollen/Mud/covered during inspection:

  • 给这个单位拍照s in bay that are covered & 发送到质量()
  • Code the damages that you can see
  • 在备注中注明“由于……(原因在此填写)无法进行适当检查”

***爱游戏不能推后这些类型的主张,如果爱游戏没有图片或任何笔记它在皮卡***

What do I do if it’s raining hard and I can’t look for damages?

如果检查期间天气状况不佳(雨或雪太大):

  • Take pictures of units in bay and 发送到质量()
  • 你可以看到代码损坏
  • Write in comments “Unable to do proper inspection due to weather”

****WE NEED PICTURES OF THIS TO PUSH BACK ON CLAIMS***

即使损坏的责任不在你方,爱游戏也有责任赔偿

Do I have to take a picture every time I have a damage?

是的

How should I be taking pictures at pickup?

  • 给这个单位拍照 湾的 (想看看台词), 损害本身, 的文, any bay ticket or load sheets with the codes noted & 显示任何院子的标志.

What do we need to provide to be able to push back on pre-load claims?

  • Photos showing damage and of the unit in bay
  • Photo of LOAD SHEET and/or BAY TICKET (with damages noted & 如有需要,签名)
  • 预加载文件- i.e. Ship as is sheet from yard (with damages noted)

Should I call and report my damages, or wait for someone to call me?

  • 永不等待. 爱游戏需要你(司机)打电话给质量(),让爱游戏知道如果经销商在检查车辆时发现损坏. Try to call the same day or the day after the damage happens. However, we know you won’t always be able to. 如果没有,爱游戏会打电话给你,但报告它有助于爱游戏获得最新的信息.
  • 当爱游戏给司机打电话询问一个月前的损失时,他们什么都不记得了,很难拒绝索赔.

What do I do if there is no one available to sign for damages at the yard?

  • 呼叫调度员和有单位从负载下降,如果签名是必需的,没有人是可用的

What do we do if there is damage upon delivery?

  • 拍下损坏处和它所在的面板(左前门,摇杆面板等).,)
  • 拍摄VIN
  • 拍下负载配置(只有当发现损坏时,单位仍在卡车上)
  • 在交付时写下损害-输入代码,注释是除代码之外不可代替的. Comments do not transfer to the documentation for dealers.
  • Receive signature on tablet from person inspecting vehicles

What do we do if a dealer refuses to sign for damage?

  • Get the person inspecting your unit’s name
  • 在客户名称/签名框中写上:“(在这里填上名字)由于(在这里填上理由)拒绝签名”
  • 拍摄LOAD的照片(如果以后报告了损坏,需要将索赔推回)

What do we do if a dealer refuses a unit?

  • 让经销商知道,爱游戏不能把任何车辆装回卡车上,因为这违反了爱游戏客户的政策. If they want to get the unit off their lot, 他们需要打电话给制造商,并要求退货,以适当地退回,并有单位拾取
  • If they have any concerns or give you a hard time.. Have them call the 质量部门          ()

如果我在通知别人后,等了超过15分钟才有人来办理登记手续,我该怎么办?

  • 确保你至少等了15分钟,并尽最大努力尝试联系经销商
  • 致电经销商关系()
  • If Dealer Relations is unavailable.. 呼叫质量部()

What do I do if I have to STI (After hour delivery)?

  • 从卡车上卸下车辆
  • Park units in lot where you are directed to do so
  • Inspect units to check for damages
  • Write up any damages you may see and take pictures
  • 如果没有发现损坏,总是拍照STI装载停在经销商停车场
  • 在签名框.. 写“性病”

如果我下班后去找毒贩,发现他们没有感染性病怎么办?

  • 你应该注意经销商关门的时间,这样你就可以合理地规划时间
  • 如果在假日送货.. 与你的调度员再次核实,看看是否有你需要利用的假期时间
  • 致电经销商关系()
  • If no one available in Dealer Relations.. Call After Hours Dispatch ()

我为什么丢了奖金?

  • 你可能因为你在运输途中造成的损坏或你在皮卡上错过的损坏而失去了你的奖金.
  • 是的, 即使你没有造成损坏,如果你在捡东西时没有注意到它,它仍然会被加到你身上.
  • 是的, the damage will be on you even if the units were dirty at pick up. 你需要注意的是,在取货时,这些设备是脏的,并拍照以便爱游戏能够否认这个索赔
  • 如果不是因为损坏, you may have lost your bonus due to a VIN load/unload error, this you will need to speak to your dispatcher about

Where can I find yard/dealer instructions ?

  • In your stops information on your tablet
  • This should have all the information you need on where to park units, 卸货地点, if a dealer is an STI allowed location, any rules that the yard/dealer need you to follow
  • **THIS IS IMPORTANT** If we don’t follow the directions that we are given, we could be responsible for any claims that follow

What do I do if a dealer wants me to write up a damage I do not agree with?

  • 爱游戏不希望你和经销商争论损失,因为这会影响爱游戏与他们的关系
  • 把损坏情况写下来 拍照
  • 任何可能被“磨掉”或“洗掉”的东西,他们仍然希望你写下来
  • Call the quality department (401) 889-2381 and inform us of what is going on

如果单元上有一个区域有胶带或白色粉笔,这意味着什么?

  • 这可能表明一个损坏的单位,院子是为你指出来写
  • This DOES 不 always mean that the damage is pre-noted somewhere
  • 爱游戏希望您把所有的损害在您的平板电脑,即使他们已经注意到其他地方
  • We also need pictures of these damages at pickup to push back on claims

我如何加载一个 野马 Mach-E?

  • 只配有1把钥匙
    • If dealers are refusing to sign, have them call our 质量部门 at (401) 889-2381
  • CAN 不 be put in any 位置 other than #4, #5, #9
  • 在任何其他位置装载Mach-E,因为这会对起落架造成损坏 
  • 轮胎上的软带, 没有链
  • 过渡点必须
  •  be as flat as possible to prevent underbody damages
  • Adjustable deck-plates on lower deck directly behind the cab, must be in the 最低 位置
  • Is standard RWD, Optional AWD
  • Turn off vehicle before exiting (to avoid battery drain)
  • If vehicle wont start, do the following:
    • Press the Push-button-start on time to check battery range
    • 如果死, 联系车场或调度员报告电池没电了,看是否应该跳车

如果一个单位是,我该怎么办 in Transport Mode at the pickup location?

  • 如果车辆不是在运输模式的皮卡地点,那么必须通知堆场,看看单位是否可装运
  • 如果你不知道在船厂或港口联系谁,那么看看周围是否有警卫或周围的人可以帮助
  • 如果仍然无法联系船厂的人,联系质量(),有人将能够帮助
  • IF UNIT IS BEING PICKED UP AFTER HOURS AND NO ONE IS AVAILABE.. 请勿移动设备. 得到它了.

What do I do if I lock keys in a unit during an STI 下降?

  • 如果你不小心把钥匙锁在一个单位,没有人在那里为你联系做这些步骤:
    1. 打电话给经销商,或者跟销售或爱游戏部门的人说,让他们知道钥匙锁在单元里.
    2. *If no one at dealership answers, leave a voicemail.
    3. 呼叫质量和留下一个语音邮件,如果几个小时后解释情况,让爱游戏知道之前,经销商爱游戏.

如果我发现一个单位有损坏,我应该怎么做,我已经把它从海湾和我的卡车?

  • ANY damage that is missed in bay, must be written up AT DELIVERY
  • We have moved this unit already, making that unit now in our possession where any damage found is now ours
  • 在卡车上发现的损坏,现在被认为是爱游戏的损坏,必须这样写.
  • ****在将单位移出***湾后,不要将未发现的损坏放在皮卡上
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